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Benefits of Selecting a Primary Care Provider (PCP)

If you haven’t already chosen a Primary Care Provider, now is the perfect time to do so. Having a PCP helps you get the most value from your State Health Plan. A PCP offers:

• Continuity & Trust: Builds a trusted, long-term care relationship with a provider who knows you. 
• Preventive Care: Stays on top of screenings, vaccinations, and early detection. 
• Coordinated Care: Guides you to the right specialists when needed. 
• Cost Savings: Reduces unnecessary ER visits and avoids higher cost care. 
• Health Management: Supports the management of chronic illnesses such as diabetes and hypertension and promotes healthy lifestyle goals.

In 2026, the Plan introduced Preferred Providers. These independent primary care providers have been identified by the Plan as providers who are committed to improved access to high-quality, affordable health care.  When you select and visit a preferred provider with the State Health Plan, you’ll receive:

• Lower copays
• Lower out-of-pocket costs
• Access to high-quality providers

How to Find and Select a Preferred Provider:

1. Visit www.shpnc.gov
2. Log into eBenefits, the Plan’s enrollment system
3. Select Update your Primary Care Provider
4. Look for the Preferred Provider badge next to a provider’s name

Once you select a Primary Care Provider a new ID card will be generated and mailed to you within 7-10 business days. As a reminder, you can change your PCP anytime.